GENERAL RENTAL CONDITIONS FOR THE MYOSOTIS INDIGO AND ROYAL BLUE GÎTES.
1. When booking, by clicking on accept, the customer confirms that they are at least 18 years old, have read the terms of use with all the clauses at the latest when paying the reservation deposit or taking possession of the gîte and the customer also confirms that they accept the processing of their personal data as part of the management of our gîtes (see our Privacy Policy). The customer confirms that they have read the post-Covid 19 health protocol applied within our accommodations and comply with its instructions.
The owners, Béatrice and Alin Collard, have taken strict measures to combat the spread of Covid19.
Despite all the care taken to combat the virus, your hosts cannot be held responsible for any possible contamination beyond their control. Please read the post-Covid-19 health protocol adapted to the gîtes below or visit: https://www.les-myosotis.be
We ask that you respect the health regulations for the prevention of Covid-19 so that future guests can be welcomed in the same way and with complete peace of mind.
Booking and staying at Gîtes les Myosotis, located at 12, Place de la Mairie in 6640 Morhet, implies acceptance of OUR GENERAL RENTAL CONDITIONS and the commitment to comply with them .
These regulations are essential for the proper functioning of our lodgings and in particular the safety rules.
Our lodgings are not open to the public. We therefore invite you to enjoy all the living spaces available to you in a friendly atmosphere and with respect for everyone's privacy.
The owner certifies that the rented property complies with Book III of the Walloon Tourism Code relating to fire standards for local tourist accommodation. Recognition by the General Tourism Commission: The lessor certifies that the rented property complies with the provisions of the Walloon Tourism Code of April 1, 2010.
This house is primarily intended for family groups. However, non-family groups may be accepted subject to the owner's agreement and a possible increase in the security deposit.
The organization of student parties, bachelor parties and other such parties is prohibited in our establishments.
2. PURPOSE
These general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by our establishment, the contact details of which are specified in this reservation confirmation document. They govern all the steps necessary for booking and tracking the reservation between the contracting parties. The customer acknowledges having read and accepted these general terms and conditions of sale and the conditions of sale of the reserved rate accessible on our booking platform, namely through Elloha.com. These general terms and conditions of sale apply to all reservations concluded online, via our booking platform.
3. RESERVATION
The customer chooses the services presented on our booking platform. They acknowledge having read the nature, destination, and booking terms of the services available on our booking platform and having requested and obtained the necessary and/or additional information to make their booking with full knowledge of the facts. The customer is solely responsible for their choice of services and their suitability for their needs, such that we cannot be held liable in this regard. The reservation is deemed accepted by the customer at the end of the reservation process. P
4. RESERVATION PROCESS
Reservations made by the customer are made via the electronic reservation form accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation form. The customer undertakes, prior to any reservation, to complete the information requested on the form or reservation request. The customer attests to the truthfulness and accuracy of the information provided. After the final choice of services to be reserved, the reservation procedure includes, in particular, entering the bank card in the event of a guarantee or prepayment request, consulting and accepting the general terms and conditions of sale and the terms and conditions of sale of the reserved rate before confirming the reservation and, finally, the validation of the reservation by the customer.
5.ACKNOWLEDGMENT OF RECEIPT OF RESERVATION
Our booking platform acknowledges receipt of the customer's booking by sending an email without delay. In the case of online booking, the acknowledgment of receipt of the booking by email summarizes the contract offer, the services reserved, the prices, the sales conditions relating to the selected rate, accepted by the customer, the date of the booking made, information relating to after-sales service, as well as the address of the seller's establishment to which the customer can submit complaints.
6. CONSUMPTION OF THE SERVICE
In accordance with regulations in force in certain countries, the customer may be asked to complete a police form upon arrival. To do this, the customer will be asked to present an identity document in order to verify whether or not they must complete the police form. Any behavior contrary to good morals and public order will lead the establishment to ask the customer to leave the establishment without any compensation and/or without any refund if a payment has already been made. Internal Regulations, the customer accepts and agrees to respect said regulations. In the event of non-compliance by the customer with one of the provisions of the Internal Regulations, the establishment will be obliged to ask the customer to leave the establishment without any compensation and/or without any refund if a payment has already been made.
7. RESPONSIBILITY
The photographs presented on our booking platform are not contractually binding. Although every effort is made to ensure that the photographs, graphic representations, and texts reproduced to illustrate the establishments presented provide as accurate a view as possible of the services offered, variations may occur between the time of booking and the day the service is consumed. The establishment cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the customer, in particular the unavailability of the internet network, impossibility of accessing the website, external intrusion, computer viruses or in the event of prepayment not authorized by the cardholder's bank. Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the customer's expense, without prejudice to any civil or criminal action against the latter.
8. CLAIMS
Complaints relating to the non-performance or poor performance of the reserved services must, under penalty of foreclosure, be brought to our attention in writing within eight days after the date of departure from the establishment.
9. PRICES OR RATES:
Prices for booking services are indicated before and at the time of booking and include VAT. The price includes the rental of the property, 10% of which is for the rental of furniture for the stay specified in this contract, as well as the fixed charges for water, heating, and electricity.
Prices do not include :
A. The deposit or rental guarantee value €180.00/gîte : the deposit must be paid 14 days before arrival by bank transfer to the lessor. For last-minute reservations, the deposit will be paid upon arrival either by Payconiq transfer or in cash. For long stays (over 21 days), the value of the deposit will be increased and a periodic inspection of the premises will be required depending on the length of the stay. We are unable to accept credit cards.
This deposit is refunded to the tenant on the day of departure or at the latest within 10 working days following the departure date, less any damage noted.
In the event of non-payment of this deposit, the manager responsible for reception may refuse to hand over the keys to the customer, without the latter being able to claim any compensation.
If the amount of the damage is greater than or equal to the amount of the deposit, the tenant agrees to pay in addition the amount covering the charges and, where applicable, the costs related to the damage. The client expressly agrees that the deposit will only be returned when an agreement has been reached between the client and the owner regarding the breakdown of any rental damage and the charges and costs referred to in the preceding paragraph or, failing agreement, when a final court decision with the force of res judicata has been issued.The deposit (€180.00/gîte) is intended to cover any debts that the tenant may still owe to the landlord upon return of the premises. In the event of a dispute, the landlord may, under his responsibility, retain the deposit until responsibilities are clearly established. If it turns out that the tenant is not liable for the amounts claimed and all or part of the deposit must be returned, the landlord will owe interest, at the legal rate, on the amount ultimately returned.
B. The mandatory departure cleaning fee of €65.00/gîte.
C. Bed linen and bath linen to be brought by tenants or provided for rental (options) with supplements.
D. Tourist tax of €1/night/person
E. Any bags of pellets consumed on site will be invoiced upon departure following consumption at the market price.
Lower rates are sometimes available on our Platform on certain dates for a given stay, product or service. However, these lower rates offered may be subject to specific conditions and restrictions, including cancellation and non-refund policies. Please carefully review the relevant product, service, or reservation information to review these conditions before making your reservation.
Prices are confirmed to the customer in the amount inclusive of VAT, in the commercial currency of the establishment, and are only valid for the duration indicated on the booking platform. If the debit at the establishment is made in a currency other than that confirmed on the booking, the exchange fees are the responsibility of the customer. All bookings, regardless of their origin, are payable in the local currency of the establishment, unless otherwise indicated on site. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.) where applicable, shown on the rates page, are to be paid directly on site to the establishment and in cash (euros). Any changes or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the invoice date.
10. PREPAYMENT - PAYMENT - NO SHOW - IMPORTANT INFORMATION : For reservations made more than 30 days before the arrival date, a deposit corresponding to 30% of the amount of the stay is required upon reservation, the balance payable no later than 30 days before the start of the stay by bank transfer or deposit. For reservations made less than 30 days before arrival, the entire stay is required upon reservation by bank transfer or deposit.
The customer provides their bank details as a guarantee of the reservation, except for special conditions or rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club, etc., depending on the possibilities offered by the establishment's reservation platform) by indicating directly, in the area provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the numbers, as well as its expiry date (it is specified that the bank card used must be valid at the time of consumption of the service) and the visual cryptogram. They must present themselves at the establishment with the bank card used to guarantee the reservation. The payment is debited at the establishment during the stay, except in the case of special conditions or rates where the partial or total debit of the payment is made at the time of reservation. This prepayment is called a deposit. In the event of a no-show (reservation not canceled - customer not present) for a reservation guaranteed by credit card, the establishment will debit the customer, as a fixed compensation, the amount indicated in its general terms and conditions of sale. Our establishment has chosen elloha.com/stripe.com to secure online payments by credit card. The validity of the customer's payment card is verified by stripe.com. There may be a refusal of the payment card for several reasons: stolen card, blocked card, limit reached, input error... In the event of a problem, the customer must contact their bank on the one hand, and the establishment on the other hand to confirm their reservation and payment method. In the case of a rate subject to online prepayment, the amount paid in advance, which is the deposit, is debited at the time of reservation.
11. LATE PAYMENT
Any amount owed by the tenant and not paid ten days after its due date will automatically and without formal notice, for the benefit of the lessor, produce interest of 1% per month from its due date, the interest for any month started being due for the entire month.
If you wish to review, modify, or cancel your Reservation, please refer to your confirmation email and follow the instructions therein. Please note that any cancellation may incur fees, in accordance with the cancellation, (pre)payment, and no-show policies, and that (pre)paid amounts may not be refunded. We advise you to read these cancellation, (pre)payment, and no-show policies carefully before making your reservation and to make any upcoming payments within the agreed timeframe for said reservation. In case of late arrival on the check-in day or arrival postponed to the following day, please make sure to inform us (in good time/promptly) so that we are aware and do not cancel your Reservation or charge you for a no-show.
12. RESPECT FOR PRIVACY
The customer is informed, on each of the personal data collection forms, of the mandatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, its service providers (and in particular online payment providers). The customer authorizes elloha.com to communicate his personal data to third parties on the condition that such communication proves compatible with the performance of the operations incumbent on elloha.com under these general conditions and in connection with the Customer Charter for the protection of personal data. In particular, when paying online, the customer's bank details must be transmitted by the payment provider stripe.com to the establishment's bank, for the execution of the reservation contract. The customer is informed that this data transfer may therefore take place in foreign countries that do not have adequate personal data protection within the meaning of the Data Protection Act. However, the customer consents to this transfer, which is necessary for the execution of their reservation. Constellation SAS / Stripe.com, in their professional capacity, have undertaken to the establishment to take all security measures and respect data confidentiality for said data transfers.
13. FUTURE CORRESPONDENCE
By making a reservation, you agree to receive an email that we may send you before your arrival date at the property, which will contain information about your destination and offers relevant to your stay (including offers from our partners, if you have agreed to receive them), and an email that we may send you after the end of your stay at the property, inviting you to complete our guest feedback questionnaire.
14. EVIDENCE AGREEMENT
Entering the required banking information, as well as accepting these general terms and conditions and the booking voucher or request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized records stored in the elloha.com computer systems will be kept under reasonable security conditions and considered as proof of communications, orders, and payments between the parties. The customer is informed that their IP address is recorded at the time of booking.
15. FORCE MAJEURE
Force majeure means any event external to the parties that is both unforeseeable and insurmountable and that prevents either the customer or the establishment from fulfilling all or part of the obligations set out in the contract. Cases of force majeure or fortuitous events are those usually recognized by the case law of the Belgian Courts and Tribunals. Neither party shall be liable to the other party for failure to perform its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends the performance of the parties' mutual obligations and that each party shall bear the cost of the resulting costs.
16. ENTIRETY
These General Terms and Conditions of Sale, the terms and conditions of sale for the rate booked by the customer, and the reservation voucher or request express the entirety of the parties' obligations. No general or specific conditions communicated by the customer may be incorporated into these general terms and conditions. The documents forming the contractual commitments between the parties are, in descending order of priority, the reservation voucher or request (including the specific conditions of the rate booked) and these general terms and conditions. In the event of a contradiction between the booking form and the general terms and conditions, the provisions contained in the booking form will be the only ones applicable to the obligation in question. These general terms and conditions of online sales may be modified and/or supplemented by the establishment at any time. In this case, the establishment will post the new version of the general terms and conditions of online sales online. As soon as it is posted online, the new version of the general terms and conditions of online sales will automatically apply to all customers.
17. USE OF RENTED PROPERTY
The tenant uses the rented property in accordance with its intended purpose and with due diligence. He is required to respect the maximum capacity provided. Any violation of this clause may result in the immediate termination of this contract, at the tenant's expense, with the rental amount remaining definitively acquired by the lessor. A customer who makes a reservation with a landlord for a fixed period cannot, under any circumstances, claim any right to remain on the premises beyond the agreed period. Transfer or subletting is prohibited.
18. Arrival/departure times
- Arrival time: between 5 and 9 p.m.
The tenant must inform the owner of their arrival and departure times as soon as possible. They must arrive on the specified day and at the time mentioned in this contract. In the event of a late or delayed arrival, the tenant must notify the owner of the accommodation.
- Departure time: before 10:00 a.m.
You are asked to respect the departure time provided for in the contract, please note that the time spent tidying up must be done before the departure time.
19. KEY HANDOVER
The keys to the cottage will be given exclusively to the person who signed the contract. On this occasion, she will learn about the safety rules, the operation of the various appliances (dishwasher, oven, etc.) and we will carry out an inventory of the gîte. The person in whose name the gîte rental contract was established is required to apply and enforce the regulations below.
20. INVENTORY OF PREMISES — Inventory of furniture and equipment
An inventory of the equipment in the rented property is carried out at the beginning and end of the stay. This inventory must be signed by both parties to demonstrate the condition of the rented property and its equipment. The tenant must return the property in the same condition in which it was received. The tenant is liable for any loss or damage.
21. USE OF PREMISES AND ENVIRONMENT
The tenant must respect the peaceful nature of the premises and use them in accordance with their intended purpose. The tenant agrees to behave respectfully towards residents and the environment in general: fauna, flora, various equipment, etc. and to respect a curfew from 10 p.m.
The noise level inside and outside the building must be kept to a minimum to ensure the peace and quiet of the neighborhood. The tenant will be responsible for controlling any disturbances caused by their rental in the vicinity of the gîte. In the event of a dispute or complaint, the owner reserves the right to exclude any disruptive elements from the gîte.
22. BEDDING: The cottage is rented with bedding (box springs and mattresses), duvets, pillows, all in accordance with the inventory provided. Each mattress is equipped with a mattress protector and an extensible cover which must in all cases be kept in place upon your departure. (Except in the event of an accident when it must be washed). Each pillow is equipped with a cover and a waterproof protection which must in all cases be kept in place upon your departure. (Except in the event of an accident where it will need to be washed).
23. BED LINEN :
Sleeping directly on the mattress protectors without bed linen is not permitted; we thank you for your consideration in this regard. Details of the mandatory linens to be brought by the tenant were provided upon booking and/or provided for rental with supplements upon prior request.
The customer is required to bring this household linen with them. The customer is also required to cover the mattresses with a cover or sheet.
The use of sleeping bags is not permitted.
Failing this, the owner is entitled to deduct from the deposit the costs of cleaning the mattresses and all other bedding items made available to the customer.
Practical details of bed linen
You must equip each bed with a fitted sheet covering the mattress of a double bed 160 x 200 x 25 and a single bed 90 x 200 x 25, a duvet cover covering the duvet of a double bed 240 x 220 andsingle bed 150 x 200), 1 or 2 pillowcases depending on the bed. Rental supply options available with supplements upon prior request.
If it is found that the duvet is being used as a bed without its cover provided, you will be charged an additional €20 for cleaning each duvet. Large stains will be the customer's responsibility.
If bed linen has been provided for rental: your beds will be made upon arrival, however you will be asked to unmake them upon departure and place the bed linen in the bag provided for this purpose where it is quarantined for 24 hours before handling, checking the number of pieces provided and washing at 60°. If an item is missing it will be deducted from the rental deposit.
24. BATH LINEN
You must bring your own bath linen or it is provided for rental with supplements upon prior request.
If provided for rental, the bath linen must be returned upon your departure in a bag provided for this purpose. It is quarantined for 24 hours before handling, checking the number of items provided and washing at 60°. If an item is missing, it will be deducted from the rental deposit.
25. SMALL EQUIPMENT TO BE PROVIDED BY THE TENANT
The cottage is rented with kitchen equipment and crockery, all in accordance with an inventory provided.
You must bring: tea towels, 25-litre bin bags, coffee filters, sponges and dishwashing detergents, dishwasher tablets, paper towels, toilet paper, and your washable or disposable masks.
26. SAFETY STANDARDS
The lodgings are subject to the standards and regulations applicable to establishments open to the public. You are required to respect the capacity of each gîte, which is a maximum of 6 people and 1 baby. The distribution of beds in the rooms must not be changed, and it is strictly forbidden to install any additional bedding.
Emergency exits will be kept clear.
No cooking appliances should be added to the kitchen, the use of fryers and fondue equipment is prohibited in our lodgings, and no additional heating appliances should be added to the bedrooms.
If the owner finds during the rental period that the tenant has violated these rules, the owner reserves the right to interrupt the stay of the persons concerned by leaving the premises, without any penalty. In the event of a claim, the criminal and civil consequences would be the sole responsibility of the tenant.
27. FIRE SAFETY
The lodges are equipped with a fire detection system that triggers an alarm in the presence of smoke or abnormally high temperatures. This system must not be deactivated by any means whatsoever. The tenant must inform guests, and in particular the parents of children, that the use of manual triggers located in the common areas without valid reasons will trigger the audible alarm and consequently the immediate evacuation of the premises.
A fire extinguisher is located in the lobby of the Indigo lodge and in the living room of the Royal Blue lodge. Any equipment damaged or used outside of the fire safety procedure will be recorded. The tenant will be responsible for the cost of restoring the fire.
Procedure in case of fire alarm :
1) Immediately evacuate the accommodation through the entrance doors.
2) Call the owner at + 3261266595 or + 32494844481 and/or the fire department at 112 if necessary.
3) Gather outside in the parking lot.
4) Make sure everyone is out. Count the guests.
5) Use the fire extinguishers available in each lodge.
28. NO SMOKING
The client agrees to respect and ensure that the smoking ban inside the holiday home is respected by all persons staying in the holiday home. The interior of the holiday home is considered to be any space isolated from the environment by walls, with a ceiling or false ceiling. If this smoking ban is not respected inside the cottage, cleaning costs or replacement of equipment contaminated by tobacco will be charged. (Furnishing fabrics (sofas, drapes, curtains).
29. ANIMALS
Pets are accepted upon prior request with supplement and under strict conditions .
To ensure the comfort and safety of all our guests, both human and animal, we ask that you respect the following rules during your stay with your pet:
- Pets allowed :
Only one pet (dog or cat) is allowed per reservation, with the owner's prior agreement. Please specify the breed and size of the animal when booking. - Behavior :
The animal must be calm, sociable and clean . Any animal deemed aggressive or noisy may be refused. - Cleanliness :
Owners are required to pick up their pet's droppings in the garden or around the gîte and dispose of them in the bins provided for this purpose. - Hygiene :
Pets are not allowed on beds, sofas, armchairs, or in bathrooms . Please provide suitable bedding for your pet. - Wet weather :
In case of rain or muddy ground, your pet must be dried thoroughly before entering the gîte., in order to keep the premises clean. Please bring a suitable towel. - Monitoring :
Animals should never be left alone in the lodge without supervision, even for a short time. - Common places :
If other guests are present, animals must be kept on a leash in the common areas or outside the gîte. - Damages :
Any damage caused by an animal will be the responsibility of its owner. - Vaccination :
Animals must be up to date with their vaccinations and treated against parasites (fleas, ticks, worms, etc.).
Failure to comply with these rules may result in additional cleaning or repair charges.
30.FURNITURE - EQUIPMENT
The furniture, tables, and chairs located inside the cottage must not be taken outside. Garden furniture is provided for this purpose. Any damaged or malfunctioning equipment must be reported; the replacement value of said equipment will be deducted from the deposit. In the event of breakage (including dishes), the owner will deduct the replacement value of said equipment from the deposit.
31. DECORATION
The tenant may not modify the decoration of the accommodation, no fixing is authorized in the walls by means of nails, screws, drawing pins, adhesive tape, or other.
32. GARDEN FURNITURE
An outdoor table and chairs are available outside, as well as a parasol in each cottage. The parasol must be closed and brought inside after each use.
Deckchairs are also available; please store them in place after use and be sure to remove the cushions if there is a risk of rain and store them in the garden box provided for this purpose. Please keep them in good condition and store them clean where you found them.
33. USE OF THE KITCHEN :
We ask you to respect the following provisions:
- Only bring healthy and clean products into the kitchen.
- Store only food items in the kitchen.
- Use kitchen equipment and dishes only for food purposes and as a responsible family man.
- Use the dishwasher sparingly, i.e. when it is full, on a 60° wash cycle to ensure hygiene.
- At the end of your stay, properly clean all equipment used, including the oven, hob, fridge, microwave, pans, etc.
If this cleaning is not done properly, the time needed to put everything back in order will be charged extra at the rate of €15.00/hour of work.
- Please also take back all your food and empty the bins in accordance with the selective sorting guidelines.
34. SANITARY FACILITIES
Apart from toilet paper, nothing else should be flushed down the toilet bowl.
Wipes of any kind, including diapers, tampons, sanitary towels, and cotton buds, must be placed in the bins provided, lined with bin bags beforehand, and must never be placed in the toilet bowl. Please make sure to empty the bins before leaving.
In the event of a blockage of the sanitation system, due to malicious intent, the tenant will be held liable.
35. HEATING/ELECTRICITY/WATER
Charges are included in the rental price in the form of fixed prices, however please close the windows and radiators after use.
Avoid leaving lights on unnecessarily, moderate the water flow during showers.
The underfloor heating is automatically set to 20° by an external sensor and the setting cannot be changed under any circumstances.
Use of the pellet stove: please follow the instructions provided upon arrival. Pellet bags are billed on site upon departure based on consumption and at market prices.
36. BARBECUE
During the dry season, fire hazards are present. Be careful around barbecue embers: a watering can of water should be kept near the fire pit when in use.
Do not use a barbecue in windy weather.
37. INTERNET ACCESS AND LIMIT OF USE
Guests have free access to the owner's Wi-Fi connection without paying any direct compensation. You agree not to use this connection in the future, nor to transmit or communicate the access codes to anyone. Access is only possible in areas covered by Wi-Fi.
You hereby declare that you will not use the connection for activities or purposes that are reprehensible, immoral, or that could lead to liability: in particular, to send, receive, or access content that is illegal under Belgian law. In particular, with regard to rules relating to intellectual property and cybercrime. The use of peer-to-peer software is strictly prohibited. In the event of a dispute or investigation, we may transmit your personal information to the appropriate persons, which you hereby agree to.
38. FAILURE AND MALFUNCTION
In the event of a breakdown, please contact the owner who will decide with the tenant what to do next and will do their best to remedy the situation as quickly as possible.Under no circumstances may the tenant request reimbursement for repairs or troubleshooting for which he or she has taken the initiative alone.
39. DEPARTURE CLEANING
Cleaning is automatically charged to the customer and is provided by the owner, but you must take certain steps before your departure, namely putting things back in order :
In the kitchen:
- Do the dishes
- Empty the fridges, wash the interior and exterior walls
- Take back your unused food
- Clean cooking appliances, stove tops, oven interiors and microwave ovens.
- Clean tables, work surfaces, placemats.
- Store the equipment in the kitchen
- Empty used rubbish and bottles into the appropriate containers, respecting selective sorting.
- Sweep the floor.
- Clean stubborn marks on the floor (wine, food)
In the bedrooms, bathrooms and toilets:
- Empty all trash cans in bathrooms and toilets, respecting selective sorting.
- If we have provided you with bed linen, please strip the beds and place the fitted sheets, duvet covers and pillowcases in the bag provided for this purpose.
- If we have provided you with household linen: namely bath towels, hand towels, guest towels, washcloths and kitchen towels in the bag provided for this purpose.
Please note, please check that the number of bed linen and household linen provided upon arrival is the same as the number provided upon departure. Due to the pandemic and the potential risk of contamination, dirty linen cannot be handled for 24 hours due to quarantine, and we will therefore not be able to check the number of pieces returned upon your departure. If an item is missing during the check at the laundry, the amount for replacing this item will be deducted from your rental deposit.
Outside:
- Empty the ashtrays,
- Empty the barbecue and clean the area where you may have barbecued.
- Sweep the terrace if necessary, pick up papers, cigarette butts and other rubbish from the surrounding area.
- Put back the garden furniture, deckchairs, cushions and parasol.
40. PARKING
Cars must park in the parking lots located opposite the gîte for the Royal Blue gîte and to the left of the building for the Indigo gîte, spaces indicated by signs, taking care not to obstruct the alleyway which is a public passage.
41. HOUSEHOLD WASTE - MANDATORY WASTE SORTING
Waste sorting is mandatory. An explanatory sheet is available in each gîte.
For the Indigo lodge: a pair of bins and selective sorting bags are placed in the garage, as well as 2 containers; one for paper and one for glass containers.
For the Royal Blue lodge: A pair of bins and selective sorting bags are placed outside near the entrance, 2 containers are in a small area inside the gîte; one for paper and one for glass containers.
42. LOSS OF KEYS
Loss of keys given to you upon arrival will be charged €25.00.
43. RESPONSIBILITIES - INSURANCE :
The tenant occupies the premises with due diligence. He assumes responsibility for the rented property, the equipment, and the land made available to him. He reimburses the lessor for all costs incurred by his actions and undertakes to report any damage. By renting the accommodation, the tenant is legally obliged to return it in the condition in which he received it, including in the event of fire (art. 1732, 1733, and 1735 of the Civil Code). If applicable (see special clauses), the tenant has their rental liability covered by a GLOBAL type FIRE insurance policy, both for rental risks (the building) and for the contents (furniture, etc.) made available to them. These risks may be covered by the "holiday" extension of the tenant's FIRE insurance policy. The tenant is invited to contact their insurer to check their contract.
44. SUPERVISION OF CHILDREN :
Children on the property are the sole responsibility of their parents. Parents are requested to supervise and supervise their children, especially in the playground. Please pay particular attention to the furniture, restrooms, and the entire building, as well as garden furniture and outdoor equipment.
45. THEFTS AND ACCIDENTS :
The owner declines all responsibility in the event of bodily injury, theft and/or damage to the property of the tenant and his guests, including vehicles parked in the car park.
46. EMERGENCIES:
In case of emergency: please call the owners: + 32 494/84.44.81 or + 32 479182685
Medical emergency or fire department call 112.
A table at the entrance to each gîte lists all the important numbers and addresses in the region .
47. CANCELLATION – PREMATURE DEPARTURE :
By making a reservation at a property, you acknowledge that you have read and accepted the property's cancellation and no-show policies, as well as any additional terms and conditions that may apply to your reservation or during your stay, including for services rendered and/or products offered by the property. The general cancellation and no-show conditions specific to each property are indicated below; they are also recalled during the reservation process and in the reservation confirmation email. Please note that some rates or special offers do not allow you to cancel or modify the reservation. You are therefore invited to read our property's conditions before making your reservation. Reservations requiring a deposit or prepayment (in whole or in part) may be cancelled (without prior warning or notice of default) if the requested amount(s) (or balance) are not received in full by the agreed payment date, in accordance with the payment terms of the relevant establishment and reservation.
You will be held liable for any late payment, incorrect bank, credit or debit card details, invalid credit/debit card or insufficient funds and will not be entitled to any refund of a prepayment (non-refundable) unless otherwise stated in the establishment's (pre)payment and cancellation conditions.
If you wish to modify or cancel your reservation, please refer to your confirmation email and follow the instructions therein. Please note that cancellations may incur fees, in accordance with the properties' cancellation, (pre)payment, and no-show policies, and that (pre)paid amounts may not be refunded. We advise you to read these cancellation, (pre)payment and no-show conditions carefully before making your reservation and to make any upcoming payments within the timeframe agreed for said reservation.
The customer can cancel their reservation free of charge up to 30 days before arrival. The customer will be charged the full amount if they cancel within 30 days of arrival.
If the cancellation is the fault of the landlord, the landlord may offer the tenant accommodation of the same or higher quality at the price of the reservation. In the absence of such an offer or in the event of refusal by the tenant, the landlord must reimburse the tenant for the deposit paid as well as the balance of the price of the stay if it has already been paid and also pay the tenant compensation equivalent to 20% of the price of the stay. However, compensation is not due in the event of force majeure.
If the tenant does not appear within 24 hours of the arrival date stated in the contract, the contract becomes null and void, the amount of the stay remains with the lessor, and the lessor may dispose of his property.
The early departure of the tenant, whatever the reason, does not result in any reimbursement, even partial, of the price of the stay.
48. SOLIDARITY
The rental contract obligations are indivisible and joint and several with regard to the tenant, his heirs or his beneficiaries, in whatever capacity.
49. DISPUTES
The owner reserves the absolute right to terminate, without notice or compensation, any contract whose purpose or cause proves incompatible with the intended purpose of the premises. The owner is exempt from any liability in the partial or total execution of the contract resulting from a fortuitous event caused by a third party or force majeure (bad weather, natural disasters, fire, water damage, other disasters or serious prohibitions, attacks, administrative closure, etc.). Any duly justified complaint relating to a stay must be addressed to the owner.
These General Terms and Conditions of Sale are governed by the law of the country of establishment without prejudice to any mandatory protective provisions that may be applicable in the country of residence of consumers.
In the absence of an agreement between the parties, they will submit their grievances to the secretariat of Gîtes de Wallonie, which will attempt to propose an amicable solution. Failing this, only the courts of the judicial district where the building is located shall have jurisdiction.
© Federation of Gîtes of Wallonia asbl – avenue Prince de Liège, 1/21 – 5100 Namur –
+32 (0) 81 311 800 – https://www.gitesdewallonie.be
Important information and hygiene rules at Myosotis Post Covid-19:
Health Safety : Your health remains our priority, and we are taking the necessary hygiene measures to welcome you as safely as possible. Cleanliness has always been and remains our top priority.But it is all the more crucial as we all aim to reduce the spread of Covid-19.
Barrier gestures: We will respect the rules of social distancing and we will welcome you at least 1.50 meters away. We will wear a mask and gloves to welcome you. Your disinfected keys will be given to you on a tray, a hydroalcoholic gel dispenser is available in each cottage. You are carefully invited to come with your personal washable mask.
Arrival and departure : time slots will be mutually agreed upon for your arrival (between 5 p.m. and 9 p.m.) and for your departure (between 8 a.m. and 10 a.m.) in order to limit contact as much as possible.
Registration : Your contact details will be recorded upon arrival and kept for 14 days after departure to facilitate, if necessary, any subsequent contact tracing efforts carried out by the relevant authorities. In compliance with the GDPR, this data may only be used for this purpose; unless explicitly agreed to otherwise. Guests who refuse will be denied access to our accommodation.
The rental guarantee or deposit: we avoid payment in cash, the rental guarantee of €180.00/gîte must be paid by bank transfer at least 14 days before your arrival or by Payconiq transfer upon arrival, this will be refunded to you within 7 days of your departure by transfer less any damage found in the accommodation.
If you are a traveler who may be affected by COVID-19 , or who have respiratory symptoms or have been in contact with someone who has Covid-19 in the 14 days preceding your stay at Les Myosotis, you will have to postpone your stay.
If a person presents health problems suggesting COVID-19 upon arrival , we will unfortunately have to refuse them access to our accommodation.
Cleaning :The cleaning option has become mandatory at Les Myosotis and will be automatically charged. Enhanced cleaning will be carried out by us. Living spaces, bedrooms and bathrooms will be aired for a minimum of 20 minutes and then cleaned with soap and water. Disinfection of surfaces (table, nightstand, door handle, toilet seat, floor, handrail, small equipment used such as remote control, toaster, soup mixer, etc.) with water containing 1% bleach or a 70% alcohol solution.
Bed and bath linen: We recommend bringing your own bed and bath linen.
If provided in rental with supplements: on arrival your beds will be made, however, on your departure you will be asked to unmake the beds and put the linen in a bag provided for this purpose. Laundry: washing of household linen is done in wash cycles at 60 ° minimum, drying outdoors or in the dryer and ironing are done in-house.
Dishes and cutlery : during your stay you will be asked to wash dishes in the dishwasher at a minimum of 60°.
Documentation, brochures, books, board games, table decorations, and spice jars have been removed from our accommodations on the advice of the Ministry of Health. Addresses, information, and activities in the region can be found at: https://www.les-myosotis.be
Our guests are an integral part of our health policy : maximum precautions are implemented for the safety of our travelers, reciprocally, we ask everyone to help us maintain a healthy environment for you and for those who will follow.
These rules, based on the guidelines recommended by the National Health Office, are subject to change depending on the evolution of the pandemic and to which we will be obliged to submit for the well-being of all.
While ensuring a soothing atmosphere conducive to relaxation, calm and your well-being,
Béa and Alin have taken all necessary measures to counter the spread of Covid19.
Your hosts, despite all the care taken to counter the virus,
cannot be held responsible for any possible contamination beyond their control.
Thank you for your cooperation and have a great stay at Les Myosotis.